2.6 RETURN POLICY (READ CAREFULLY)
At Galaxy-E, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. The goods you order, are directly shipped from our China warehouse to your doorstep and therefore cannot process returns except in very limited circumstances.
All Electronic Item: You must collect the electronic product from our Office. If it's DEAD ON ARRIVAL/BROKEN/DAMAGED) you are eligible for a full refund.
Clothes, Shoes, Bags and Fashion Accessories, following terms and conditions, apply:
1) Damaged product: Please check while you receive the product from the courier company. If it's damaged, kindly return it back to the delivery man immediately. Accepting a damaged product will render the return policy ineffective.
2) Wrong delivery: The product delivered, doesn't match with the order details. (e.g customer ordered size 40 shoe, we sent size 42).
3) Incomplete Product: For multiple items sometimes some suppliers in China delays the delivery. In that case we send you the goods which we already received in our Bangladesh warehouse. So in this case, please wait another week, to receive other items.
4) Exchanges. We do not accept any Product exchanges.
If your case should match any of the above-mentioned categories, please take a few close-up photos of the product, attach them to an email mentioning the issue along with your order ID number and send it to firstname.lastname@example.org. Once you have submitted for a return procedure, kindly allow our dedicated disputes team to investigate the issue and they will get back to you within 3 to 5 working days with a resolution.
The return policy is ineffective if:
1) More than 72 hours have passed from the time of receiving the product (size issue only).
2) The colour and size match the order description.
3) Product colour varies due to photography, lighting sources, or your monitor setting.
4) Not satisfied with the quality.
5) The product has been used.
*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from shadmart. You are solely responsible for the cost of shipping the returned Product. Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.
Any other item, except Shoes, Bags, Clothes, Fashion Accessories and Electronics Item, you agree that you understand what you are ordering. If the product is not damaged/faulty, a return is not acceptable.